Terms & Conditions
I. Warranty
1.1 D charlotte guarantees the quality and freshness of its products for three weeks from the time they leave our boutique, so long as they are handled and stored as mentioned on the packaging.
1.2. Except as set forth in this section, D charlotte makes no express or implied representations or warranties with regard to its products, including any warranties as to the fitness of its products for a particular purpose. Any such additional warranties hereby are disclaimed.
II. Criticisms/Complaints
2.1. D charlotte prides itself on the high level of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy /resolve the issue, but need your help in order to do so. Damage claims should be clearly described in writing, dated and signed.
2.2. All claims must be received by D charlotte within 48 hours of product delivery. Claims received thereafter may not be honored.
2.3. No claim will be reviewed unless accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, D charlotte at its own discretion will determine the appropriate remedy, which may include a refund of payment or a reshipment of product.
2.4. D charlotte shall not be liable for any special, indirect, incidental, punitive or consequential damages, including, without limit, loss of profit, revenue or other benefits arising from claims hereunder, or for claims against the purchaser by any third party.
1.1 D charlotte guarantees the quality and freshness of its products for three weeks from the time they leave our boutique, so long as they are handled and stored as mentioned on the packaging.
1.2. Except as set forth in this section, D charlotte makes no express or implied representations or warranties with regard to its products, including any warranties as to the fitness of its products for a particular purpose. Any such additional warranties hereby are disclaimed.
II. Criticisms/Complaints
2.1. D charlotte prides itself on the high level of its products and service. If you have a criticism or a complaint, please contact us at once. We will work hard to make you happy /resolve the issue, but need your help in order to do so. Damage claims should be clearly described in writing, dated and signed.
2.2. All claims must be received by D charlotte within 48 hours of product delivery. Claims received thereafter may not be honored.
2.3. No claim will be reviewed unless accompanied by a written explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, D charlotte at its own discretion will determine the appropriate remedy, which may include a refund of payment or a reshipment of product.
2.4. D charlotte shall not be liable for any special, indirect, incidental, punitive or consequential damages, including, without limit, loss of profit, revenue or other benefits arising from claims hereunder, or for claims against the purchaser by any third party.